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Supply Chain & Warranty Management

Logistics coordination, delivery scheduling, inventory tracking, and consolidated warranty management across all vendors.

Materials ordered from six distributors, arriving on different days, with different tracking numbers, different warranty registrations, and different claim procedures. That's not a supply chain — that's chaos. Forged manages the logistics, delivery coordination, inventory tracking, and warranty consolidation for every material and technology purchase across your engagement. One point of contact managing the entire supply pipeline so your project team focuses on installation, not chasing shipments.

What's Covered

Scope of Assessment

Delivery Coordination & Scheduling

Materials and equipment delivered when the trade is ready to install — not three weeks early sitting in a parking lot, and not two days late holding up the schedule. Deliveries staged to your construction timeline.

Inventory Tracking & Verification

Every order tracked from purchase through delivery. Quantities verified on arrival. Shortages, damages, and discrepancies caught at receiving — not discovered during installation when it's too late to fix without schedule impact.

Warranty Consolidation

Every product warranty registered, documented, and tracked in a single portfolio. Expiration dates, coverage terms, claim procedures, and contact information consolidated — not scattered across twenty vendor folders.

Returns & Exchanges

Wrong item shipped? Damaged in transit? Spec changed after order? We manage the return authorization, replacement sourcing, and logistics. Your project team doesn't deal with distributor customer service.

Spend Tracking & Reporting

Every purchase order, invoice, and payment tracked against your project budget. Real-time visibility into material spend by category, vendor, and project phase. No surprises at project close-out.

Staging & Storage Coordination

When materials arrive before installation is ready, we coordinate secure staging — on-site storage, off-site warehousing, or distributor hold for scheduled release. Materials protected and insured until installation.

Our Process

How It Works

01

Supply Chain Planning

Before the first PO is issued, we build the logistics plan — what's being ordered, from whom, when it needs to arrive, where it stages, and who receives it. Long-lead items identified and ordered immediately. Standard items sequenced to the construction schedule.

  • Material and equipment order schedule tied to project milestones
  • Long-lead item identification — equipment with 4–12 week lead times ordered first
  • Distributor and manufacturer delivery capability assessment
  • Staging and storage plan — where materials go between delivery and installation
  • Contingency sourcing identified for critical items with single-source risk
02

Order Management & Tracking

Every purchase order managed through our system — order confirmation, production status, shipping notifications, and delivery tracking. Your project manager gets a single dashboard, not fifty tracking emails from different distributors.

  • Purchase order issuance with delivery date requirements
  • Order acknowledgment verification — quantities, pricing, and delivery confirmed
  • In-transit tracking for every shipment across all distributors
  • Proactive delay identification — if a delivery is at risk, we know before the trade does
  • Delivery notification to receiving team with expected contents and verification checklist
03

Receiving, Verification & Issue Resolution

Every delivery inspected against the PO — correct items, correct quantities, undamaged condition. Discrepancies documented and resolved same-day. Replacements expedited. Your installation schedule stays on track.

  • Delivery receiving with PO verification — item, quantity, and condition checked
  • Photo documentation of any damage or discrepancy at point of delivery
  • Shortage and damage claims filed with distributor within 24 hours
  • Replacement sourcing initiated immediately — not after a week of back-and-forth
  • Inventory log updated with received quantities and storage location
04

Warranty Registration & Lifecycle Tracking

Every piece of equipment warranty-registered at installation. Coverage terms, claim procedures, and expiration dates consolidated into your warranty portfolio. When something fails — under warranty or not — you call one number.

  • Warranty registration completed within 7 days of installation
  • Coverage terms documented — what's covered, what's excluded, for how long
  • Claim procedures mapped — who to call, what information they need, expected timeline
  • Expiration tracking with 90-day advance notice before warranties lapse
  • Post-warranty replacement sourcing at continued scale pricing
Deliverables

What You Receive

Supply Chain Schedule

Complete procurement and delivery timeline — every order, expected delivery date, and installation milestone. Updated weekly during active procurement phases.

Order Tracking Dashboard

Real-time visibility into every open order — status, location, expected delivery, and any delays or issues. One view across all distributors and vendors.

Receiving & Inventory Log

Every delivery documented — what arrived, quantities verified, condition noted, and storage location recorded. Your audit trail from purchase order through installation.

Consolidated Warranty Portfolio

Every product warranty in one document — equipment, warranty period, coverage terms, claim process, and contact information. The reference your facilities team will use for years.

Spend Summary Report

Complete procurement spend by vendor, category, and project phase. Budget vs. actual comparison with variance explanations. Project close-out financial documentation.

Vendor Performance Scorecard

Each distributor and manufacturer rated on delivery accuracy, lead time reliability, damage rate, and issue resolution speed. Informs future sourcing decisions and vendor negotiations.

Who It's For

Is This Right for You?

Construction & Buildout Projects

Multiple trades, multiple distributors, multiple delivery windows — all coordinated through one logistics manager. Materials arrive when trades need them, not when distributors feel like shipping.

Multi-Phase Renovation Projects

Phased projects where materials for Phase 2 can't arrive during Phase 1 demolition. Delivery scheduling tied to construction phases with storage coordination between phases.

Multi-Location Rollouts

Same equipment deploying to 5, 10, or 50 locations. Centralized ordering with location-specific delivery scheduling. Bulk pricing applied across the entire rollout.

Equipment Refresh Programs

Replacing HVAC, lighting, or technology equipment across a facility. Old equipment removal coordinated with new equipment delivery. No gaps in operation.

Emergency Replacement Sourcing

Critical equipment failed and you need a replacement yesterday. We leverage distributor relationships and inventory visibility to source and expedite emergency replacements.

Warranty Portfolio Cleanup

Years of equipment purchases with warranties scattered across email, filing cabinets, and nobody's memory. We audit, consolidate, and register everything into a single managed portfolio.

Common Questions

FAQ

How does this save money compared to managing logistics ourselves?

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Direct cost savings come from three places: distributor relationships that get better pricing, volume consolidation that qualifies for tier discounts, and damage/shortage resolution that's faster because we know the process. Indirect savings are larger — no installation crew standing around waiting for late deliveries ($500–$1,500/day in wasted labor), no emergency overnight shipping because standard delivery was mismanaged, and no schedule delays that cascade into overruns.

What happens if a critical delivery is delayed?

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We identify delays before they impact your schedule — proactive tracking, not reactive discovery. When a delay is unavoidable, we immediately source from alternative distributors, negotiate expedited shipping, or adjust the installation sequence to work around the gap. For truly critical equipment, we maintain awareness of distributor inventory levels and have backup sourcing identified from day one.

Do you handle international shipping and customs?

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For most projects, materials are sourced domestically through U.S. distribution channels. When international sourcing is required (specialty equipment, manufacturer-direct), we coordinate shipping, customs clearance, and import logistics. Lead times are factored into the procurement schedule from the start — international orders are never a last-minute surprise.

How do you handle warranty claims after the project is complete?

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Your warranty portfolio lives with you — we provide the documentation and the process. For clients on ongoing managed services, we handle warranty claims end-to-end: you report the failure, we file the claim, coordinate the replacement, and manage the vendor. For project-only clients, we provide all documentation and claim procedures so your team can manage claims independently.

Can you manage supply chain for projects you didn't source the materials for?

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Yes — logistics management and warranty consolidation don't require us to have sourced the original materials. We can take over supply chain coordination mid-project or consolidate warranty records for equipment purchased through other channels. We'll need access to purchase orders, shipping records, and warranty documentation to onboard effectively.

Case Study
750-Staff Nonprofit Health Organization
Consolidated IT operations and improved quality without business interruption.
Read Case Study

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