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Service Detail

Ongoing Facility Operations

Preventive maintenance, vendor coordination, warranty management, and lifecycle planning — long after the buildout is done.

The buildout is done. The systems are commissioned. Now what? Most organizations either hire a full-time facility manager they don't fully utilize, or they react to problems as they happen — paying emergency rates, losing productivity, and shortening the lifespan of equipment that should last decades. Forged provides structured, ongoing facility operations that keep your building running at peak performance through preventive maintenance programs, vendor oversight, warranty tracking, and capital planning.

What's Covered

Scope of Assessment

Preventive Maintenance Programs

Scheduled maintenance for HVAC, plumbing, electrical, fire systems, elevators, and building envelope — based on manufacturer recommendations, usage patterns, and equipment age. Problems found early cost a fraction of emergency repairs.

Vendor & Contractor Coordination

One point of contact managing every service provider your facility depends on. Scheduling, scope management, quality verification, and invoice reconciliation handled on your behalf.

Warranty Administration

Every piece of equipment tracked with warranty start dates, expiration dates, coverage terms, and claim procedures. When something fails under warranty, we manage the claim — not your operations team.

Capital Planning & Budgeting

Equipment lifecycle forecasting so you know what's coming — which rooftop unit needs replacement in 3 years, when the fire panel reaches end-of-life, and what it will cost. Budget with confidence instead of reacting to surprises.

Work Order Management

Centralized system for maintenance requests, work orders, and service history. Every repair, inspection, and service call documented and searchable — building institutional knowledge that survives staff turnover.

Emergency Response Coordination

When something breaks at 2 AM, you call one number. Forged dispatches the right contractor, manages the response, and handles the follow-up — including insurance documentation and root cause analysis.

Our Process

How It Works

01

Operations Assessment & Baseline

We audit your current facility operations — maintenance history, vendor relationships, equipment condition, and outstanding issues. This baseline defines where you are and what 'well-maintained' looks like for your facility.

  • Equipment inventory with condition ratings and remaining useful life estimates
  • Review of existing maintenance contracts, service agreements, and vendor performance
  • Identification of deferred maintenance and immediate priorities
  • Utility consumption baseline for energy management benchmarking
  • Regulatory compliance status — fire inspections, elevator certifications, backflow testing
02

Maintenance Program Design

A customized preventive maintenance schedule built around your specific equipment, usage patterns, and business calendar. Not a generic template — a program designed for your facility.

  • System-by-system maintenance schedules aligned with manufacturer requirements
  • Seasonal planning — HVAC changeovers, roof inspections, winterization, spring commissioning
  • Business-sensitive scheduling — no disruptive maintenance during your peak hours
  • Spare parts inventory recommendations for critical equipment
  • KPI definition — response times, completion rates, equipment uptime targets
03

Vendor Selection & Onboarding

We evaluate, select, and manage the trade contractors and service providers your facility needs. Every vendor vetted for capability, pricing, responsiveness, and insurance coverage.

  • Competitive bidding for each trade category (HVAC, plumbing, electrical, janitorial, landscaping)
  • Service level agreements with defined response times and performance standards
  • Insurance and licensing verification — renewed annually, not just at onboarding
  • Quarterly vendor performance reviews with documented scorecards
  • Backup vendor relationships for every critical trade — no single points of failure
04

Ongoing Operations & Reporting

Monthly and quarterly reporting on facility performance — maintenance completion rates, vendor costs, equipment health, and capital planning updates. Your leadership team stays informed without managing the details.

  • Monthly operations summary — work orders completed, costs incurred, issues flagged
  • Quarterly business review with trend analysis and budget tracking
  • Annual capital plan refresh with updated equipment lifecycle projections
  • Incident reports with root cause analysis and corrective actions
  • Regulatory compliance tracking — upcoming inspections, certifications, and renewals
Deliverables

What You Receive

Preventive Maintenance Calendar

12-month rolling maintenance schedule for every system in your facility. Updated quarterly as equipment conditions change and new assets are added.

Vendor Management Portfolio

Complete vendor file — contracts, SLAs, insurance certificates, performance scorecards, and contact information. Your operations backbone documented and transferable.

Equipment Lifecycle Report

Every major asset tracked with installation date, condition rating, maintenance history, warranty status, and projected replacement date. The foundation for multi-year capital budgeting.

Monthly Operations Dashboard

Work orders opened vs. closed, vendor spend by category, equipment uptime percentages, and open issues. One-page leadership view plus detailed backup.

Emergency Response Procedures

Documented protocols for every emergency scenario — HVAC failure, water intrusion, power outage, security breach, fire system activation. Who to call, what to do, and how to document it.

Annual Capital Budget Recommendation

Data-driven capital planning document with prioritized equipment replacements, deferred maintenance costs, and ROI analysis for proposed upgrades. Ready for board-level budget conversations.

Who It's For

Is This Right for You?

Organizations Without a Facility Manager

Small and mid-size companies that need professional facility management but can't justify a full-time hire. Forged provides the expertise without the overhead.

Post-Construction Transition

You just completed a buildout. The contractors are leaving. Who maintains what they built? Forged transitions seamlessly from construction coordination to ongoing operations.

Property Management Companies

Managing multiple properties with different systems, vendors, and tenants. Standardized maintenance programs and reporting across your entire portfolio.

Facilities With Aging Infrastructure

Buildings where deferred maintenance is catching up. We stabilize operations, prioritize repairs, and build a multi-year plan to bring systems back to reliable condition.

Growing Companies

Organizations adding locations, floors, or headcount. Facility operations that scale with your growth instead of becoming a bottleneck.

Compliance-Driven Industries

Healthcare, finance, education, and government facilities where maintenance documentation, inspection records, and equipment certifications are regulatory requirements — not optional.

Common Questions

FAQ

How is this different from a janitorial or property management service?

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Janitorial services clean your building. Property management handles leases and tenant relations. Facility operations manages the mechanical, electrical, and technology infrastructure that keeps the building functional — HVAC, plumbing, electrical, fire systems, elevators, security, and IT infrastructure. We focus on the systems that cost the most when they fail.

What does the monthly cost look like?

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It depends on facility size, equipment complexity, and service level. A typical 20,000 sq ft office with standard systems might run $1,500–$3,000/month for comprehensive operations management. That includes the maintenance program, vendor coordination, work order management, and monthly reporting — but not the actual repair costs, which are pass-through at negotiated rates.

Can you take over management of our existing vendor relationships?

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Absolutely. We audit your current vendors, renegotiate contracts where pricing or terms are unfavorable, establish SLAs with defined performance standards, and implement quarterly reviews. Good vendors keep their contracts. Underperformers get a corrective plan or get replaced.

What happens when there's an emergency outside business hours?

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You call one number — 24/7/365. Forged triages the issue, dispatches the appropriate contractor from our vetted vendor network, manages the response, and provides a full incident report. Emergency response is included in every operations engagement, not an add-on.

How do you handle the transition from our current maintenance approach?

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We start with a 30-day onboarding period — auditing equipment, reviewing existing contracts, meeting your vendors, and documenting current conditions. During this period, we handle any urgent issues while building the long-term program. By day 31, you have a fully operational maintenance program with scheduled activities, vendor management, and reporting in place.

Case Study
750-Staff Nonprofit Health Organization
Consolidated IT operations and improved quality without business interruption.
Read Case Study

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